1. Provider, Acceptance, and Eligibility
The Fino application and website are provided by Aleksandar Deskoski (sole proprietor), hereinafter referred to as "the Provider". By tapping "Create account" or otherwise accessing or using the Fino application or website, you confirm that you have read, understood, and agree to be bound by these Terms of Service and the Privacy Policy incorporated herein by reference.
Eligibility: You must be at least 16 years of age to use Fino in the European Economic Area, the United Kingdom, or Switzerland, and at least 13 years of age in all other jurisdictions, subject to any higher minimum age required by applicable local law. If you are under the applicable age of majority in your jurisdiction, you confirm that you have obtained the consent of a parent or legal guardian to enter into this agreement. By accepting these Terms, you represent and warrant that you meet the applicable eligibility requirements.
2. Informational Use Only — Important Disclaimer
Fino is an informational label-reading aid only. It does not provide medical advice, diagnosis, or treatment, and it is not a medical device.
Scan results may be incomplete or inaccurate due to optical character recognition (OCR) errors, incomplete or stylised label text, product reformulation without notice, hidden ingredients, processing aids, or cross-contamination not declared on the label.
The user must always verify the original product label independently. For severe allergies or medical dietary requirements, users must consult qualified medical professionals and verify ingredient information directly with the manufacturer or supplier.
No guarantee of food safety is given. The Provider expressly disclaims all liability for any adverse health consequence arising from reliance on the output of the application.
3. Accounts and Security
To access certain features of the application, you must create an account. You agree to:
- Provide accurate, current, and complete information at registration and keep it updated.
- Maintain the confidentiality of your account credentials and not share them with any third party.
- Accept responsibility for all activity that occurs under your account.
- Notify the Provider promptly at support@finoapp.co if you suspect unauthorised access to or use of your account.
- Create only one personal account.
4. Subscriptions and Billing
Fino is available on the following service tiers:
| Tier | Included | Price |
|---|---|---|
| Free | 3 lifetime scans; 1 profile | No charge |
| Fino Pro | 1 profile; 300 scans/month (30/day fair-use) | USD 5.99/month or USD 49.99/year |
| Fino Family | Up to 4 profiles; 600 scans/month (60/day fair-use) | USD 8.99/month or USD 69.99/year |
Prices stated are in United States Dollars and may differ in your local currency or App Store region as determined by Apple.
Billing Through Apple
All paid subscriptions are billed through the user's Apple ID via the Apple App Store. Apple's applicable terms of sale govern the payment transaction. The Provider does not receive or process payment card data.
Auto-Renewal and Cancellation
Paid subscriptions renew automatically at the end of each billing period unless cancelled at least 24 hours before the end of the current period. To cancel, open Settings → [your name] → Subscriptions on your Apple device and select the applicable Fino subscription. Cancellation takes effect at the end of the current paid period; no partial refunds are issued for unused time.
Statutory Withdrawal and Refund Rights
Statutory withdrawal rights and refund rights available under applicable law (including EU consumer rights legislation) are not excluded by these Terms. To request a refund, visit reportaproblem.apple.com or contact support@finoapp.co.
Fair-Use Limits
Scan allowances are subject to fair-use limits to prevent abuse: Fino Pro subscribers are limited to 300 scans per month and 30 scans per day; Fino Family subscribers are limited to 600 scans per month and 60 scans per day. Excess use may be rate-limited. Persistent abuse may result in suspension or termination of the account in accordance with Section 5.
5. Acceptable Use
You agree not to use the Fino application or website to:
- Violate any applicable law or regulation.
- Infringe the intellectual property, privacy, or other rights of any person.
- Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the application, except to the extent expressly permitted by applicable law.
- Use automated scripts, bots, crawlers, or similar tools to access the application or its APIs without the Provider's express written consent.
- Resell, sublicense, or otherwise commercialise access to the application.
- Attempt to gain unauthorised access to, interfere with, or disrupt the application, its servers, or any related networks or systems.
- Submit content that you do not have the legal right to submit.
6. Intellectual Property
The Fino application, website, name, logos, wordmarks, and all original content, features, and functionality are the property of the Provider and are protected by applicable intellectual property law. No licence to use the Provider's trade marks or brand assets is granted by these Terms.
You retain all rights to content you create within the application (allergy profiles, scan history, saved items). By using the application you grant the Provider a limited, non-exclusive licence to process that content solely to the extent necessary to deliver the service to you.
7. Disclaimer of Warranties and Limitation of Liability
To the maximum extent permitted by applicable law, the Fino application and website are provided "as is" and "as available", without warranty of any kind, whether express, implied, statutory, or otherwise, including without limitation any implied warranty of merchantability, fitness for a particular purpose, accuracy, non-infringement, or uninterrupted availability.
To the maximum extent permitted by applicable law, the Provider's aggregate liability to you for any and all claims arising out of or relating to the application or these Terms shall not exceed the greater of: (a) the total amounts paid by you to the Provider in the twelve months immediately preceding the event giving rise to the claim; or (b) USD 50.
Nothing in these Terms limits or excludes the Provider's liability for: (i) death or personal injury caused by the Provider's negligence; (ii) fraud or fraudulent misrepresentation; (iii) gross negligence or wilful misconduct; or (iv) any other liability that cannot lawfully be excluded or limited under applicable law.
Statutory rights of consumers under applicable law, including mandatory consumer protection provisions in EU law and other applicable jurisdictions, are not affected by these Terms.
8. Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the Republic of Croatia, without regard to its conflict-of-laws provisions. This choice of governing law does not deprive you of the protection of mandatory consumer-protection provisions of the law of your country of habitual residence that cannot be derogated from by agreement.
Before commencing formal proceedings, please contact the Provider at support@finoapp.co with "Notice of dispute" in the subject line. The Provider will endeavour to resolve disputes informally within 30 days.
Where disputes cannot be resolved informally, they may be submitted to the competent courts of the Republic of Croatia, without prejudice to your right, as a consumer, to bring proceedings before the courts of your country of habitual residence.
Consumers in the European Union may also use the European Commission's online dispute resolution platform, available at ec.europa.eu/consumers/odr.
9. Changes to These Terms
The Provider may update these Terms from time to time. The revised version will be published at this URL with an updated "Last updated" date. For material changes, an in-app notification will be displayed no fewer than 30 days before the change takes effect. Continued use of the application after the effective date of a material change constitutes acceptance of the revised Terms.
For questions about these Terms: support@finoapp.co.
Questions about this document?
Email privacy@finoapp.co for privacy-related requests, or support@finoapp.co for general questions. We reply within 2 business days.